Refund policy

AmenTee.com Return Policy

At AmenTee.com, your satisfaction matters greatly to us. We gladly offer a 30-day return policy, allowing you to request a return within 30 days of receiving your purchase.

Return Eligibility:
Items eligible for return must be in their original condition—unworn, unused, with all original tags attached, and in the original packaging. Please ensure you have a receipt or proof of purchase.

Initiating a Return:
To start the return process, please reach out to our customer support team at support@amentee.com. Returns must be shipped to:

14790 N Kendall Dr. #1301
Miami, FL 33196

Please note, we cannot accept unauthorized returns. For a smooth and efficient return process, contact us first to receive your return shipping label and detailed instructions.

If you have any questions regarding returns, don’t hesitate to contact us at support@amentee.com.

Damages and Issues:
Upon receiving your order, please inspect it carefully. If an item is defective, damaged, or incorrect, contact us immediately so we can promptly assist you in resolving the issue.

Exceptions / Non-Returnable Items:
Certain products are ineligible for return, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Customized products (e.g., personalized or special-order items)

  • Personal care products (e.g., beauty and hygiene items)

  • Hazardous materials, flammable liquids, or gases

Please reach out if you’re unsure about the eligibility of your item.

Note: Sale items and gift cards are not eligible for returns.

Exchanges:
To receive your desired item promptly, please return your current item. Once the return is accepted, simply place a new order.

European Union 14-Day Cooling Off Period:
If you reside in the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be in their original condition, unworn, unused, with tags and packaging intact. A receipt or proof of purchase is required.

Refunds:
Upon receiving and inspecting your return, we’ll notify you about the approval status. Approved refunds will be automatically issued to your original payment method within 10 business days. Please note, additional processing time may occur with your bank or credit card company.

If it’s been more than 15 business days since your refund approval and you haven't received your refund, please contact us at support@amentee.com.